Bespoke Terms & Conditions

Ett Hem London
Terms & Conditions for Online "Bespoke & Bridal" Orders

1. Definitions

  • "Ett Hem London" refers to the service provider offering faux flower arrangements via the "Bespoke & Bridal" page.
  • "Customer" refers to the individual or entity purchasing bespoke or bridal faux flower arrangements from Ett Hem London.
  • "Order" refers to the bespoke or bridal faux flower arrangements ordered by the Customer.
  • "Agreement" refers to these Terms & Conditions governing the Order.

2. Scope of Services

Ett Hem London provides bespoke and bridal faux flower arrangements as selected by the Customer through our online "Bespoke & Bridal" page. Customisation options are available as described on the product page. Any additional requests or alterations to the agreed design may incur additional charges.

3. Fulfillment Timelines 

A minimum of 10 working days minimum is required for fulfillment of bespoke orders. For wedding orders, Ett Hem London fulfills orders in chronological order from the wedding date provided by the customer. 

4. Approval of Design

An initial design is submitted based on the initial scope of work and direction from customer. A total of two further edits can be made to design within the original scope of work and art direction. Final designs are submitted to the Customer for approval before production. Once the Customer provides final approval, the design is deemed accepted, and no further modifications can be made. For wedding orders, the initial design is submitted about a month before the wedding date provided by the customer. 

5. No Returns & No Refunds

Due to the custom nature of the bespoke and bridal faux flower arrangements, all sales are final.

  • No returns: Once delivered, the product cannot be returned.
  • No refunds: Once the Customer has provided final approval of the design, no refunds will be issued.

6. Additional Charges

Any changes or requests made by the Customer that fall outside the original scope of the order may incur additional charges. These charges will be communicated to the Customer in writing and must be paid in full prior to delivery. 

7. Delivery

Ett Hem London will arrange for the delivery of your Order to the address you provide during checkout. It is your responsibility to ensure this delivery information is accurate and complete. Please be aware that delays caused by incorrect delivery details or issues outside of our direct control may lead to additional charges.

Specific Delivery Methods:

  • Wedding Orders: For all wedding-related orders, you must select the designated "Wedding Delivery" option during the checkout process. This ensures your order is shipped using Royal Mail Tracked 24 with signature confirmation and includes insurance for added security.
  • Bespoke Deliveries (without vases): For bespoke arrangements without vases being delivered to London Zones 1-3, you will be able to select either postal or courier delivery at checkout. For deliveries outside London Zones 1-3, delivery will be via post or courier.
  • Bespoke Deliveries with Vases (outside London Zones 1-3): Due to their delicate nature and the need to remain upright, bespoke floral arrangements supplied in vases cannot be shipped via standard postal services. These items require specialized courier delivery. The cost of this courier service will be calculated based on the distance from our London E8 1PB dispatch location to your delivery address. This cost will be clearly communicated to you for your agreement before your order is dispatched. Alternatively, we may offer the option to deliver the arrangement unassembled for standard postage; this will be discussed with you.

Important Notes:

  • Ensure someone is available at the delivery address to sign for wedding orders delivered via Royal Mail Tracked 24.
  • We hold the right to determine the most appropriate delivery method for bespoke orders (excluding vase arrangements outside London Zones 1-3) based on the size and nature of the arrangement. This decision will be made to ensure the safe and efficient delivery of your order.
  • We will notify you of the dispatch of your order where applicable and provide tracking information if available.

7. Limitation of Liability

In the event of a defect or issue with the arrangement, Ett Hem London will take commercially reasonable steps to address the issue, but no refunds will be provided.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

9. Acceptance of Terms

By placing an order through the "Bespoke & Bridal" page, the Customer acknowledges they have read, understood, and agree to be bound by these Terms & Conditions.

Contact Information
For any questions or concerns, please contact us at:
Ett Hem Ltd.
124 City Road, EC1V 2NX
hey@etthemlondon.com