Bespoke Terms & Conditions

Ett Hem London
Terms & Conditions for Online "Bespoke & Bridal" Orders

Effective Date: 13th september 2024

1. Definitions

  • "Ett Hem London" refers to the service provider offering faux flower arrangements via the "Bespoke & Bridal" page.
  • "Customer" refers to the individual or entity purchasing bespoke or bridal faux flower arrangements from Ett Hem London.
  • "Order" refers to the bespoke or bridal faux flower arrangements ordered by the Customer.
  • "Agreement" refers to these Terms & Conditions governing the Order.

2. Scope of Services

Ett Hem London provides bespoke and bridal faux flower arrangements as selected by the Customer through our online "Bespoke & Bridal" page. Customisation options are available as described on the product page. Any additional requests or alterations to the agreed design may incur additional charges.

3. Approval of Design

All designs and arrangements will be finalised and submitted to the Customer for approval before production. Once the Customer provides final approval, the design is deemed accepted, and no further modifications can be made.

4. No Returns & No Refunds

Due to the custom nature of the bespoke and bridal faux flower arrangements, all sales are final.

  • No returns: Once delivered, the product cannot be returned.
  • No refunds: Once the Customer has provided final approval of the design, no refunds will be issued.

5. Additional Charges

Any changes or requests made by the Customer that fall outside the original scope of the order may incur additional charges. These charges will be communicated to the Customer in writing and must be paid in full prior to delivery.

6. Delivery

Ett Hem London will arrange for the delivery of the Order to the Customer’s specified address. The Customer is responsible for providing accurate delivery information. Delays caused by incorrect delivery details or other issues outside of Ett Hem London's control may result in additional charges.

7. Limitation of Liability

  • In the event of a defect or issue with the arrangement, Ett Hem London will take commercially reasonable steps to address the issue, but no refunds will be provided.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

9. Acceptance of Terms

By placing an order through the "Bespoke & Bridal" page, the Customer acknowledges they have read, understood, and agree to be bound by these Terms & Conditions.

Contact Information
For any questions or concerns, please contact us at:
Ett Hem Ltd.
124 City Road, EC1V 2NX
hey@etthemlondon.com