Delivery

Mainland UK Shipping Options:

  • Standard Delivery:
    • Delivery Time: 3-5 working days
    • Carrier: Evri
    • Cost: £2.99
    • Free Standard Shipping: Orders over £60 qualify for free standard delivery.
  • Express Delivery:
    • Delivery Time: 1-3 working days
    • Carrier: Evri ND
    • Cost: £9.99
  • Royal Mail 24 Hour Tracked (Signature Required):
    • Delivery Time: 1 working day (subject to Royal Mail terms and conditions)
    • Carrier: Royal Mail
    • Cost: £15.99
    • Note: a signature will be required upon delivery.
  • Courier Delivery (Luxury Gift Bag - London Only):
    • Delivery Time: Named day delivery
    • Coverage: London Zones 1-3 only
    • Cost: £34.99
  • Wedding Delivery:
    • Delivery Time: Tracked and signed, with insurance.
    • Carrier: Royal Mail
    • Cost: £20.00

Dispatch Timings:

  • Peak Season (November - March): Orders are dispatched within 2 working days.
  • Off-Peak Season: Orders are dispatched the next working day.
  • Friday Orders: Orders placed after midday on Friday will be dispatched on Monday.
  • Special Requests: For express or bespoke delivery needs, please contact us. We will do our best to accommodate your request.

Packaging:

  • All stems, bunches, and arrangements are hand-tied with ribbon and packaged in London.
  • Multiple arrangements (2 or more) will be combined into one box unless otherwise requested.
  • If you require individual boxes for each arrangement (e.g., gifts), please specify this when placing your order.

International Shipping:

  • We offer priority international shipping for our forever flowers.

International Taxes and Duties:

  • Online prices are exclusive of any additional charges.
  • International orders are shipped DDU (Delivered Duty Unpaid).
  • Customers are responsible for any applicable duties, fees, and import taxes levied by their local customs authority.
  • These fees are required for shipment delivery.
  • We cannot provide estimates for customs duties. Please contact your local customs office for information.
  • Ett Hem London is not responsible for any cost, delay, or action due to customs.
  • We are working on expanding in Europe, UAE, and the USA to eliminate these fees.

Gift Wrapping:

  • We take great care to ensure your flowers arrive in perfect gifting condition.
  • Please be aware that flowers wrapped in our branded paper may crease during transit.