Ett Hem Ltd is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect your personal information on this Website, how we protect such information, the choices you have concerning the use of such information and how you can instruct us if you would prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Please read this Privacy Policy carefully.

For the purposes of this Privacy Policy, “we”, “us” and “ours” means Ett Hem Ltd. 

We may amend this Privacy Policy from time to time. Please refer to this Privacy Policy regularly. By using the Website or any of our products, features, resources or services on it you agree to be bound by the terms of this Privacy Policy.

You have the right to be informed by this Privacy Policy of the way we use and hold your information. You also have the right to access the personal information we have about you, to change this information, to erase or restrict the processing of personal information we hold about you and to stop any direct mail or email marketing we send you. If you wish to exercise those rights then please access your online account to do so, call us on 07710465580 or email us at hey@etthemlondon.com.

Who operates the Website?

The Website is operated by Ett Hem Ltd , a company incorporated in England and Wales (company registration number 13894766) whose registered office address is at 3, 43 Upper Clapton Road, E5 8AY, London, UK.

Security

The internet is not a secure medium therefore we cannot accept responsibility for an unauthorised access or loss of personal information that is beyond our reasonable control. However, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We use a Hyper Text Transfer Protocol Secure which is the HTTPS part of our website URL. This means that all communications between your browser and the website are encrypted.

What type of information is collected?

The following categories of personal data will be collected about you in connection with your interaction with us and use of our services including, but not limited to, when you purchase products on our Services, you complete forms on our Services, and when you visit one of our stores in person. 

Information you give us

• Your registration and transaction details: title, name, address, any other delivery addresses, email address, telephone number, date of birth, billing and card payment details.
• Purchase and transaction history.
• Information about your computer. When you visit our Website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location, referral source, length of visit, page views and website navigation.  We may use this information in several ways, for example, improving our web site, product range, marketing and service.

How do we collect your information?

We collect, process and retain information from you when you:

• navigate to the Website on any device by transacting, by registering an account with us and otherwise interacting with us.
• interact or engage with us on social media
• meet us physically at an event, when you enter a giveaway or when you subscribe to our database. This information will only be collected with your permission.
• sign up to receive any marketing correspondence by post and/or electronically.
• enter your details on a product waiting list.
• call customer services with an enquiry, comment, complaint or to make a transaction.

There is no requirement for you to provide us with such information in order to use the Website. However, if you decide to withhold certain information requested by us, you may not be able to visit all sections of the Website or buy our products from the Website.

What do we use your information for?

We use the information gathered on the Website or provided to us by you, to enable us to provide you with access to all parts of the Website and to process any orders you may make. If you provide information to this Website, we will not sell, share or rent your personal information to third parties, but we may use it for our own purposes in order to:

• administer and run the Website;
• complete your purchase transactions and send you goods purchased;
• send statements and invoices to you, and collect payments from you;
• provide the services you request;
• send you our catalogues and other marketing communications relating to our business by mail if you have opted in to receive them;
• send you email notifications if you have opted in to our email mailing list
• identify your preferences, so that we can notify you of other Layered Lounge products, services and promotions that may be of interest to you
• deal with any enquiries and complaints you may have relating to the Website.
• contact you by phone call or SMS text should we need to discuss any issues pertaining to your browsing, assist you with a purchase or any order issues
• we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation)

For the prevention of fraud and crime we may share your information with a law enforcement body when we are required to do so.

How long will we hold your information?

We will retain your information for as long as you have your account, or as long as is required to be able to provide the services to you.  Customer transaction history will be kept for a maximum of five years after which the information will be deleted.

Who do we share your information with?

We will never sell, trade or rent any of your information to any third party.

Third party contractors may sometimes have limited access to information collected on the Website in order to provide products or services to us, for example:

• hosting and maintenance of the Website;
• credit card processors
• email marketing
• courier services to fulfil orders you place with us.
• social media advertising
• This is strictly limited to information that is reasonably required by them to perform their duties. These third parties are, at all times, required to comply with the terms of this Privacy Policy and as such are prevented from using or disclosing any information for any purposes other than providing services to us.

PayPal

We use PayPal services as a merchant provider. PayPal enables you to send payments quickly and securely online using a credit card or bank account. All PayPal transactions are subject to the PayPal Privacy Policy, which you can view here.

Social Media Advertising

We engage in online social media advertising on social media sites such as Facebook, Instagram and Pinterest. The ads that you see will be based on information we hold about you, or your transactional history with us. All this information will be subject to the Privacy Policies of those platforms too which you can view here: Facebook, Instagram and Pinterest. Our paid advertising  is managed by an agency called Smartebusiness who also adhere to our privacy policy but also have their own which you can read HERE. 

Google 

We use Google for both paid Google Shopping Ads and Google Analytics. Your data is then used for helping us to better understand how you used this website so that we can improve it and better enhance your user experience. We also work with Google for marketing purposes. Using your data to ensure we are showing you more relevant advertising to suit your tastes. To do this Google collects anonymous statistical data which adheres to their own Privacy Policy which you can read HERE.