Interpretation

“Company” Means ETT HEM LTD (Registered In England and Wales under No. 10462959) whose registered office is at 3, 43 Upper Clapton Road, E5 8AY London, UK “Customer” Means the individual, firm, company or other party with whom the company contracts; “We/Us/Our” Means ETT HEM LTD; “Contract” Means a contract for the purchase and sale of goods; “Goods” Means any goods and any instalment of the goods or any parts for them which the Company has agreed to supply under the Contract;

Goods, Pricing and Availability

Every product bought is sold subject to its product description. We always strive to ensure that all the product details, prices and descriptions on our website or in any marketing material are accurate at the time of entering them into our systems or printing our materials. In the event when the website does not reflect the position exactly at the point an order is placed, we will try to correct any mistakes as quickly as possible and inform the Customer of them so that you may either confirm your purchase or cancel your order. Pre-order items, for orders which include a pre-order item (an item which is currently out of stock but due in shortly), we shall despatch those items which are in stock immediately and the pre-order items as soon as we receive stock at no additional charge to you.

We try as much as possible to ensure web pictures truly reflect the products colours but sometimes you may see a colour variation in the products from how they appeared on your screen due to factors such as monitor settings and/or photographic lighting used. Please note some of our products are hand-made and hence open to slight variations from the picture seen on our website and other items made within the order. We however believe that the uniqueness is the beauty and appeal of hand-made products.

Please be aware of any product care instructions included within the product descriptions on our website. We cannot be held responsible for any goods that have been damaged as a result of not being cared for as per our guidelines and recommendations and therefore will not be able to issue a refund or replacement.

Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Price Adjustment Policy, We are unable to offer a price adjustment on items originally purchased prior to them going in a sale and once an item has been purchased in a sale, no price adjustment will be offered should the item be reduced in price further.

Payment

Please be aware that you will be charged for the whole value of your order as soon as you place it, not after you have received the goods. This is also the case for items which are not yet in stock and you pre-order.

Deliveries

We endeavor to use a reliable and efficient delivery service and as such, the logistics company we work with will use a considered selection of couriers. The courier selected for each delivery will depend on size, weight and number of parcels and the delivery time you have selected. Delivery charges will vary depending on the service you select and are subject to change depending on the size and weight of your parcel. Should there be a change, our customer services department will contact you prior to delivery to confirm you would still like to proceed with your purchase. Before you submit your order please ensure you have entered the correct delivery address details as any errors could result in additional delivery charges.

Important Information: Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 7 working days of receiving the parcel.

Our delivery charges quoted will apply to Mainland UK only. Different prices will be charged for deliveries to the Isle of Wight, Isle of Sicily, Northern Ireland, Dublin, Highlands and Islands. All prices quoted and charged are in Great British Sterling (GBP) and include the 20% UK VAT (Value Added Tax). If the delivery destination is the Channel Islands, the VAT will automatically be changed to 0 and you will not pay for the UK VAT.

Risk & Ownership

Risk of Goods (responsibility of Goods) is transferred at the point of delivery; Ownership of Goods is transferred once Goods are paid in full and delivery has taken place.

Fault, damaged or incorrect Goods

For any faulty or damaged Goods, please take a photo and email us within 24 hours of receiving the goods at hey@etthemlondon.com. Please do not simply return damaged or faulty Goods without contacting us first. For incorrect Goods please contact the Company within 24 hrs of receiving the Goods.

Cancelling and Returning Goods

Returns: We strive for your complete satisfaction with your purchases from Ett Hem Ltd. However, please note that we do not offer refunds or exchanges unless the item received is demonstrably faulty, damaged, or wrongly dispatched.

Faulty, Damaged, or Wrongly Dispatched Items: If you believe you have received a faulty, damaged, or wrongly dispatched item, please contact us within 14 days of receipt. We will require proof of purchase and detailed information regarding the issue, including photographic or video evidence where applicable. We will then arrange for a replacement, repair, or refund at our discretion.

Returning Faulty Items: When returning a faulty item, please ensure it is securely packaged in its original packaging (if possible) and includes a completed returns slip. We cannot be held responsible for damage incurred during return shipping. Please obtain proof of postage for your records.

Inspection and Processing: Upon receipt, we will thoroughly inspect the returned item. We will notify you of the outcome of our inspection and any subsequent refund, repair, or replacement via email. Please allow up to 14 days for processing, especially during busy periods.

Return Address: 

Ett Hem London
Unit 1A
117 Wallis Road
London
E9 5LN

Force Majeure

In this clause “Force Majeure” means an overpowering force itself, which prevents the fulfilment of a contract. If the Company is affected by Force Majeure it shall promptly notify the other party of the nature and extent, and will not be liable to the customer and not deemed as in breach of these conditions.

Other Terms

These terms and conditions (“Terms”) apply to each purchase of goods made from our website www.etthemlondon.com. These Terms also cover emails and any other promotional material such as catalogues. We may change or update these Terms occasionally and will publish changes on this website. By placing an order, the Customer agrees to be bound by these terms and conditions. If you do not agree with them you should refrain from placing an order with us. If you have any questions relating to them please contact our customer services department by email - hey@etthemlondon.com. These Terms and Conditions may be revised at any time. We would advise the user check them regularly.

Law and Jurisdiction

The formation, performance, validity and all aspects of the Contract shall be governed by the laws of England and the parties submit to the non-exclusive jurisdiction of the English Courts.